Frequently asked questions
We’ve answered some of the questions we’re asked most often to help make things a little easier. Whether you’re looking for information about our process, services, timelines or what to expect, you’ll find it here.
If you can’t find the answer you’re looking for, don’t worry. Our team is always happy to help. Simply get in touch and we’ll be happy to answer any questions or point you in the right direction.
Ordering
Yes. You must be 18 years or older to purchase alcohol from Aseyie Wines.
We operate a Challenge 25 policy, so if you look under 25 our delivery partner may ask to see valid photographic identification before handing over your order.
Accepted forms of ID include a valid passport, UK driving licence or PASS-accredited proof of age card.
No. You can checkout as a guest or create an account for faster future purchases and order tracking.
No. You're welcome to order a single bottle or multiple cases.
If your order has not yet been dispatched, we'll do our best to amend or cancel it.
Please contact us as soon as possible after placing your order.
Delivery
We currently deliver throughout mainland United Kingdom.
Standard UK delivery is £4.99 per order.
Yes.
Orders placed before 12:00pm (Monday-Friday) qualify for Next Working Day Delivery.
Orders placed after midday, at weekends or on Bank Holidays will be processed on the next working day.
No.
Deliveries are made Monday to Friday only
Yes.
Once your order has been dispatched you'll receive a tracking email from our delivery partner.
Yes.
Simply leave your preferred delivery instructions during checkout.
Our courier will usually attempt redelivery or provide instructions for collection.
Please contact us at customerservice@aseyie.com and we'll investigate your delivery as quickly as possible.
Gifts
Absolutely.
Simply enter your recipient's delivery address during checkout.
Yes.
Add your message during checkout and we'll include it with your order.
Returns
Please email us within 7 days of delivery with your order number and photographs where possible.
We'll arrange a replacement or refund as appropriate.
Please contact us immediately before opening the bottle and we'll put things right.
Due to the nature of alcoholic products, we generally cannot accept returns of unwanted or opened bottles unless required under UK consumer law.
Approved refunds are usually processed back to your original payment method within 10 working days.
Our Wines
Our wines are sourced from carefully selected vineyards and producers chosen for their quality and craftsmanship.
Individual product pages provide further information about each wine's origin.
Store your wine upright until the cork has settled after delivery, then on its side (if cork sealed) in a cool, dry place away from direct sunlight and heat.
A delicate pale peach colour.
The nose is refined and fresh, offering subtle aromas of white peach and citrus blossom, underscored by a faint mineral lift.
On the palate, it is dry, light-bodied, complex, elegant and beautifully balanced with crisp acidity carrying flavours of exotic fruits, pink grapefruit, white flowers and a hint of Provence herbs.
The texture is silky and precise, leading to a clean, refreshing finish with a touch of saline minerality.
An effortlessly elegant rosé that captures the finesse and charm of its terroir.
Yes.
Wine is a natural product and vintages may vary depending on availability.
Where possible we update product pages to reflect current vintages.
Customer Support
Email us anytime at:
customerservice@aseyie.com
Privacy
Your personal information is handled securely and in accordance with our Privacy Policy.
We never sell your personal data.